Tech support workers manage, maintain, and repair IT systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
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Identifying hardware and software solutions
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Troubleshooting technical issues.
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Diagnosing and repairing faults.
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Resolving network issues.
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Installing and configuring hardware and software.
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Speaking to customers to quickly get to the root of their problem.
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Providing timely and accurate customer feedback.
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Talking customers through a series of actions to resolve a problem.
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Following up with clients to ensure the problem is resolved.
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Supporting the roll-out of new applications.
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Managing multiple cases at one time.
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Testing and evaluating new technologies.